Customer Care & FAQ
Everything you need to know about your REALISM© experience.
What is the typical shipping timeframe for domestic orders?
All domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
How does REALISM© ensure the quality and authenticity of its garments?
Every piece in our collection undergoes a rigorous three-stage quality control process. We use premium, ethically sourced fabrics and provide a certificate of authenticity with our limited edition drops.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed as store credit or a refund to your original payment method, minus a small restocking fee.
Do you ship internationally, and who handles customs duties?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
How should I care for my REALISM© apparel to ensure longevity?
To preserve the fit and fabric integrity, we recommend washing most items inside out in cold water and hanging them to dry. Specific care instructions are located on the inner wash tag of each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.